Complaints

We want everyone who supports or works with Eve Foundation to have a good experience. If something has gone wrong, please tell us so we can put it right and learn from it.

How to make a complaint

Email hello@evefdn.com with “Complaint” in the subject line, or write to:

Complaints
Eve Foundation
St Paul’s Way Centre
83 St Paul’s Way
London E3 4AJ

Please tell us your name, how to contact you, what happened and what you would like us to do.

What happens next

• We will acknowledge your complaint within 5 working days.
• A trustee or senior volunteer will look into it and give you a full reply within 20 working days. If it will take longer, we’ll tell you why.

If you are still unhappy

You can ask for your complaint to be reviewed by the Chair of Trustees. If your complaint is about fundraising and you are still not satisfied, you can contact the Fundraising Regulator (fundraisingregulator.org.uk).

For other concerns about how the charity is run, you can contact the Charity Commission (gov.uk/complain-about-charity).